💳Transaction and Payment Protection
Have you ever encountered these situations?
The internet is flooded with "ghost stores" that take your money but never ship your order or even fabricate tracking information. What’s even more frustrating is that when your package is unfortunately held by customs, these dishonest sellers use "handling customs issues" as an excuse to repeatedly demand complicated documentation from you, all while delaying and refusing to issue a refund—leaving you with neither your money nor the product.
We fully understand your concerns, which is why we’ve built a robust protection system that goes far beyond empty promises.
In addition to our unwavering commitment to integrity, we’ve integrated globally leading payment platforms that strongly protect consumers: Stripe and PayPal. This means that no matter which payment method you choose, every transaction is ironclad guaranteed.
🛡️ Dual Protection for You:
- Our Proactive Commitment:
We promise that any failure in delivery due to customs issues or lost logistics will never be your burden. We will proactively follow up and resolve the issue, and unconditionally offer either a free replacement or a full refund.
- Your Ultimate Right: Dispute Initiation
We fully support and respect the independent arbitration of payment platforms (Stripe/PayPal). This provides you with a final avenue to safeguard your rights, ensuring your interests are protected under any circumstances.
🔄 After-Sales and Return Policy
Once you successfully receive your product, we continue to provide responsible support.
📦 For Product Quality Issues or Shipping Damage:
We take full responsibility. Please:
- Contact our customer service at: info@clickcrack.com
- Provide clear photos or videos as evidence.
- Keep the original packaging and all accessories.
After receiving your feedback, we will promptly verify the situation. Our standard resolution is either a free replacement or return/refund to ensure you receive a product in perfect condition.
⛔ The following situations are not eligible for return or exchange:
- Refund requests due to personal subjective reasons after receiving the product (e.g., "I’m bored with it" or "I don’t like it anymore").
We established these policies to provide you with the best service while fairly protecting seller rights and preventing abuse of return policies. We believe a healthy trading environment requires mutual respect and effort from both parties.
Reviews
There are no reviews yet.