How can we help?
We’ve curated answers to our shipping & tracking FAQs (Frequently Asked Questions). Can’t find what you need? Contact us for personalized assistance within 24 hours.
Shipping Information
We currently ship to Europe, the United States, Canada, Australia, New Zealand, Japan, South Korea, Ukraine, and Mexico.
If your location is not listed, please email us the exact model you want at info@clickcrack.com.
For non-metal or non-realistic models, shipment may still be possible depending on local regulations — we will review your request and confirm availability.
We process every order within 48 hours. Delivery time depends on the warehouse and shipping method:
- US Warehouse: 2–10 business days
- China Warehouse – Air Shipping: 10–20 business days
- China Warehouse – Sea Shipping: 25–45 days
- Remote areas (e.g., Spanish islands): up to 60 days
Delays may occur due to extreme weather or local customs processing.
Full tracking is available — track your order anytime at: https://clickcrack.com/ts-shipment-tracking
For all supported destinations listed on our website, orders are shipped under a DTP (Delivered Tax Paid) service — which means customs clearance and import taxes are already covered by us. You simply receive your package without any additional fees in most cases.
However, if your delivery address is outside our regular shipping regions, there may be exceptions where local customs charges or clearance requirements apply.
If this happens, we will contact you by email in advance with detailed instructions and assistance.
We upload your tracking number within 48 hours after your order is placed.
You can check the latest shipping status anytime at:
https://clickcrack.com/ts-shipment-tracking/
All delivery updates and requirements from the carrier will be displayed on the tracking page.
In some regions, local pickup may be required if home delivery is not available.
Please rest assured — we ship all orders with real tracking, and we will assist you with any delivery issues.
If you need further help, feel free to contact our support team with your order number.
First, please verify that the shipping address in your original order is correct.
Then check with neighbors, household members, and your local post office or building reception to confirm whether they received the parcel on your behalf.
If the package is still not located within 48 hours, please contact us immediately with your tracking number and order details.
We will:
- Open an investigation with the carrier
- Contact the assigned delivery courier if available
- Work with you to confirm the delivery situation
If the carrier confirms that delivery was completed to the correct address
but the package is missing or potentially stolen, we recommend filing a local theft report for formal documentation.
In confirmed cases, we may resend a replacement shipment and upgrade to signature-required delivery for better security.
Payment Information
Our store uniformly uses US dollars as the transaction currency.
We accept a variety of payment methods, including credit cards and PayPal. Please check the available options during checkout.
Payment failures may occur for several reasons:
• Order amount below the minimum for international checkout
Some regions require a minimum of USD $19.99 to process payment and shipping.
• Insufficient card balance or spending limit reached
Please ensure your card has available funds and supports international purchases.
• Card restricted to domestic use only
Some banks limit cards to use within your home country unless enabled for overseas transactions.
• Shipping destination not supported
If we are unable to ship to your region due to logistics or regulations, payment cannot be completed.
• Bank security review
Certain banks may flag toy blaster purchases as a “restricted category” and decline the payment.
You may need to contact your bank to authorize the transaction or try another card / payment method.
Yes. All payments on our website are securely processed through PayPal, which protects customers with encrypted transactions and Buyer Protection.
If a seller fails to fulfill their obligations, customers may file a dispute with PayPal for resolution.
Please be aware of phishing emails pretending to be from PayPal.
Official PayPal emails will always come from an address ending in:
@paypal.com
If you receive any suspicious email requesting personal information or urging you to click a link — do not open it.
Return & Exchanges
Yes, order changes are possible before your package is shipped.
Once a tracking number has been uploaded, your order has already been packed and dispatched, and modifications can no longer be guaranteed.
If you need to update your order (such as product, address, or quantity), please contact us as soon as possible with your order number, and we will do our best to assist.
If you experience any issues with your product, please take clear photos or a short video and contact us as soon as possible.
This helps us verify whether:
- The product was assembled correctly, and
- The issue was caused by the delivery process or a defective part
For confirmed quality issues:
- Replacement parts will be sent for component-related defects
- A full replacement unit will be provided if the entire product is faulty
We kindly ask that assembly be carried out according to the instructions to avoid misdiagnosis. Our support team will guide you step-by-step if needed.
We do not offer 30-day returns without reason.
Returns or exchanges are only accepted for verified product quality issues.
If you believe there is a quality problem, please contact us within 3 days of delivery with a clear description and supporting photos/videos.
Because we operate using international shipping, transportation costs are significantly higher.
For non-quality-related returns, customers may choose to return the product at their own expense. Once we receive the returned item in its original condition, we will issue a full refund.
About Gel Blaster
Yes. Gel blasters shoot water-based gel beads that burst on impact, and every order includes protective eyewear for safe play. Adult supervision is recommended.
➡️ Learn more in our detailed guide:
Are Gel Blasters Safe? (2025)
https://clickcrack.com/are-gel-blasters-safe-2025/
Before Use
• Review local laws and regulations regarding toy blasters
• Read the product manual carefully
• Ensure proper assembly and use only safe, approved gel balls
During Use
• Always wear protective eyewear
• Avoid aiming at the face or eyes
• Do not use in public areas to prevent misunderstanding
• Supervise minors during operation
After Use
• Remove the battery and disconnect power
• Store the blaster and remaining gel balls safely out of children’s reach
• Clean and dry the product properly before storage
Responsible usage ensures both safety and compliance with local requirements.
Yes, modifications are possible.
However, please pay attention to the following:
• Increasing FPS may cause the muzzle energy to exceed legal limits in your region
• Higher performance upgrades typically reduce product lifespan and increase maintenance needs
• Out-of-factory configurations are designed to be safe, compliant, and reliable for normal use
If you plan to upgrade your blaster, please check local regulations first and proceed carefully to avoid safety or legal issues.