How can we help?
We’ve curated answers to our shipping & tracking FAQs (Frequently Asked Questions). Can’t find what you need? Contact us for personalized assistance within 24 hours.
Shipping Information
Where do you ship?
How long will my order take?
Do they pass through customs?
Where do you ship from?
How do I track my order?
Payment Information
What payment methods do you accept?
What payment methods do you accept?
Why has my payment failed?
Return & Exchanges
Can I change my order after it has been placed?
What if there’s a quality issue?
How do I get a refund after returning an item?
Gel Toys
Do I need a license?
In which states are Gel Toys prohibited?
Can Gel Toys be modified?